Client Care

Chambers greatly values its clients old and new. The clerking team led by Richard Constable, the Senior Clerk, will, as per the Chambers UK Bar Guide, “move heaven and earth to ensure clients get an excellent service”.

 

Terms on which a barrister performs work

When you instruct one of our barristers it will be on agreed contractual terms.

On the 31 January 2013, the commonly used terms of engagement for barristers taking instructions from solicitors, namely the Terms of Work and the withdrawal of credit scheme (in Annexe G1 and G2 of the Bar Code of Conduct) were abolished leaving barristers free to agree their own terms with instructing solicitors or to rely on The Standard Contractual Terms for the supply of Legal Services by Barristers to Authorised Persons (the SCT).

We are now required to publish the terms on which we perform work. We have decided that since our instructing solicitors are more likely to be familiar with the SCT, it will be easier for them if they are the terms upon which we rely.

Accordingly, with effect from 31 January 2013, unless otherwise agreed in writing, all instructions received from solicitors and ASBs will be accepted on the basis of the SCT which can be found here

The SCT do not effect the way our barristers provide services to licensed or Public Access clients or to public bodies such as Local Authorities or the Treasury Solicitor.

 

Regulatory information

All of our barristers are on the Bar Standards Board Register

This Register shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy.

Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this (or e-mail ContactUs@BarStandardsBoard.org.uk).

 

Complaints information

If you have a complaint about the service you have received from one of our barristers or a member of staff you are invited to let us know as soon as possible.

Our complaints policy and procedure is here

This document also contains information about any right you may have to complain to the Legal Ombudsman (LeO). This is the independent body which can help you if you have complained to Chambers about one of our barristers and you are not happy with our response. We also explain how to complain to the LeO and any time limits that may apply.

You can also search the decision data on LeO’s website here

This shows providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy.

Alternatively, you can contact LeO on 0300 555 0333 to ask about this (or e-mail enquiries@legalombudsman.org.uk).